Privacy Policy

At All Nations Home and Healthcare Services, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect the personal information you share with us through our services, website, communication channels, and physical interactions.

1. Information We Collect

We may collect the following types of personal and health-related information:

Personal Identification Details: Full name, contact number, address, date of birth, gender, email address, and next of kin.
Medical Information: Health history, current medications, allergies, care preferences, and emergency contacts.
Service Usage Details: Appointment history, care plan records, and feedback from services rendered.
Payment Information: Billing address, transaction records, and payment methods (we do not store full credit/debit card details).

2. How We Use Your Information

The information we collect is used to:

Provide and manage healthcare and personal support services.
Schedule and confirm appointments.
Communicate service updates, health tips, or administrative notices.
Respond to emergencies or medical alerts.
Process payments and send invoices or receipts.
Improve our services and user experience.
Comply with legal and regulatory requirements.

3. How We Protect Your Information

We are committed to safeguarding your personal and medical data through:

Secure Data Storage: All electronic records are stored using encrypted systems with restricted access.
Staff Confidentiality: Our team members undergo privacy and confidentiality training and are bound by strict data protection protocols.
Physical Security: Hard copy records are stored in locked, access-controlled environments.

4. Sharing Your Information

We do not sell or rent your personal information. We only share information:

With authorized caregivers and health professionals directly involved in your care.
With third-party service providers who support our operations (e.g., lab testing partners, payment processors)—under strict confidentiality agreements.
When required by law, court order, or regulatory bodies.
In emergencies, to protect your safety or the safety of others.

5. Your Rights and Choices

You have the right to:

Access and review your personal information.
Request correction of inaccurate or outdated data.
Withdraw consent for certain uses of your information.
Request deletion of your information (where applicable by law).
Opt out of receiving promotional or non-essential communication.

To exercise any of these rights, please contact.

6. Cookies and Website Data

Our website may use cookies to improve user experience, analyze traffic, and personalize content. You can adjust your browser settings to disable cookies, though some features may be affected.

7. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or direct communication.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to us. Your trust is at the heart of our care. Thank you for choosing All Nations Home and Healthcare Services.